Frequently Asked Questions
Everything you need to know about your Brandon Blackwood experience.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery takes 2-7 business days depending on your location.
What is your return policy?
We accept returns on unused items in original packaging within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Are your products made of genuine leather?
We use a variety of high-quality materials, including genuine leather, vegan leather, and exotic skins. Material specifications are listed on each individual product page.
Can I change or cancel my order after it's placed?
Due to our rapid fulfillment process, we are unable to modify or cancel orders once they have been confirmed. Please double-check your shipping address and item selection before completing your purchase.